Shipping policy
Shipping Policy
Processing Time
- Ready-to-ship items: 7–10 business days to process before shipping
- Pre-order items: 2–4 weeks (10–20 business days) to process before shipping
Processing time is separate from shipping/transit time. Orders are not shipped or delivered on weekends or holidays.
Thank you for your patience — Motley Metals is a two-woman team, and every piece is handmade by hand from start to finish. We process orders in the order they're received and do our best to get yours out as quickly as possible.
Priority Processing
Need your order sooner? Priority processing is available at checkout for a flat fee of $50. Because our processing times reflect handmade production, we'll confirm by email whether we can accommodate your requested timeline.
Shipping Rates & Delivery
- Free 5-day ground shipping on all domestic orders over $100
- Express shipping available at checkout for an additional fee
- International shipping is available; rates are calculated at checkout based on package size and weight
Delivery times listed at checkout are estimates provided by our shipping carriers and are not guaranteed. Delays caused by the carrier, customs, weather, or other events outside our control are not our responsibility, though we're happy to help you track down a delayed package.
International Orders & Customs
International orders may be subject to customs fees, import duties, and taxes charged by the destination country. These charges are the buyer's responsibility and are not included in your order total or shipping cost. We're not able to predict what these fees will be — please check with your local customs office if you have questions before ordering.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking information to update after you receive this email.
Lost, Stolen, or Misdelivered Packages
We are not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office/carrier first, then contact us at motleymetalsjewelry@gmail.com and we'll do our best to help you look into it.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at motleymetalsjewelry@gmail.com — we can only make changes before the order ships.
Order Changes & Cancellations
Because most items are made to order, we're unable to accept cancellations once an order is placed. We're happy to accommodate change requests (such as size, stone, or shipping details) within 24 hours of purchase — after that window, your order will likely already be in production and cannot be modified.
Questions
Reach out anytime at motleymetalsjewelry@gmail.com — we're happy to help with sizing, timing, or anything else before you order.