Refund policy

Return & Refund Policy

We do not accept returns or exchanges. Because each piece is handmade to order using natural gemstones, no two items are exactly alike — slight variation in stone color, pattern, and brass finish is expected and is not considered a defect.

As a small, handmade business, we're not able to manage a returns process, and all sales are final.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, contact us within 48 hours at motleymetalsjewelry@gmail.com with your order number and photos, so we can make it right.

Repairs

If your piece breaks under normal wear within 7 days of delivery, contact us and we'll repair it at no additional cost. This covers manufacturing defects only — it doesn't cover loss, misuse, water or chemical exposure, or damage from wear after the 7-day window.

Exchanges

We're unable to offer exchanges. If you'd like a different piece, you're welcome to place a new order.

Refunds

We do not offer refunds outside of the damage and repair terms above. Once a damage claim is approved, any resolution (repair or replacement) will be handled directly with you via email.

Questions

Reach out anytime at motleymetalsjewelry@gmail.com — we're happy to answer questions about materials, sizing, or care before you buy.